Sadly I regret every recommendation that I have made for this company. While the first time we used his service everything went great, things have apparently gone downhill. We reached out to have more trees removed in Sept 2023, the guy that was sent out to give an estimate on East Coast Tree Service behalf put a mighty big price tag on it and as our issue was not something dire we decided to post pone. Dalton himself called my husband repeatedly to talk to him about starting this project (these are the only phone calls Dalton initiated). We should have known better when he was promising everything under the sun to sweeten this deal and remit payment on the newly agreed upon terms. Things sounded great and as we had worked with him before we trusted him and paid in full of $3500. Now at that time we were told it wouldn't be until Nov 2023 before we could be put on the schedule - no problem. But we never heard anything from Dalton Grantham. My husband had to call him for communication updates Dec 2023, Jan 2024, Feb 2024 and here in March 2024. There is always big excuses, both business related and personal. But Dalton always would reassure us it would get done soon. These last few phone calls we were even told "it'll be next week for sure!". Those weeks came and went though and our trees are still standing. A week ago we requested a refund but for more excuses - our money cannot be fully returned because he doesn't have it, and our trees cannot be removed because he doesn't have trustworthy guys or the money to fix or rent equipment, among other reasons. He also cannot give any solid dates on or about payment arrangements either. I understand life happens, but this company is not as trustworthy as it once was and while I do hope he can manage to get back on track - it will not be with us as customers.
