Kielhorn's Tree Service (formerly Crank's Tree Service)

Operating Hours:

• Monday: 7 AM - 7 PM
• Tuesday: 7 AM - 7 PM
• Wednesday: 7 AM - 7 PM
• Thursday: 7 AM - 7 PM
• Friday: 7 AM - 7 PM
• Saturday: 7 AM - 7 PM
• Sunday: Closed

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I am a widowed senior; female with disability. I hired Dustin Kielhorn (owner) (DK), Kielhorn’s Tree Service, and was charged by same to widen and add 45 tons of gravel to my driveway; also, to first lay down top-of-the-line landscape fabric and remove old existing timbers lining my drive. Following, I was shortchanged 15 tons of gravel until speaking up, my driveway looks like a weed fest, and the old existing timbers remain to date (all verifiable). Around the same time, DK agreed to trim trees and clear property lines before installing wire fence desperately needed for my six dogs. I was presented a verbal quote (DK insists to provide customers an oral agreement only; not a written contract) totaling $1,500.00 for the tree service, to be done in two weeks, and completed in one day; to which I agreed. I patiently waited nine months for the tree service, at which time one day turned into two; the cause being that only one man was assigned to nearly all the high and heavy bucket work while driven to exhaustion, DK spending much of his time on the phone and socializing with drop-in buddies; then, DK upcharged my bill $1,000.00, now totaling $2,500.00, with some overhanging limbs remaining, to be done at time of fence install; this fence desperately needed and repeatedly made known to DK, my dogs suffering much in 99-degree in-house temperatures. Although I remained patient, friendly and complimentary; it didn’t take long, after paying him the $1,000.00 upcharge, for me to realize DK had no intention to return and install the fence or complete the other tasks DK gave verbal commitment to do. In time I hired someone else to install the fence. Then, on September 7, 2023, I telephoned DK to complete the remaining tree trimming. Noticeably irate, DK made clear he had no intention to complete the tree trimming while same-time badmouthing the install of the same fence he committed to do, then failed to do; however, DK stated he would pay me back the $1,000.00 upcharge (all verifiable by same-day texts). I accepted his proposal to return to me the $1,000.00 upcharge. To date DK has not. I have reported this to both the Better Business Bureau and the Illinois Attorney General. To date DK has presented no response.

Amazing job! Called them in the morning and by midafternoon they were out doing a job several other tree services refused to do. Will definitely call them in the future.

I called Mike that night and he came the very next day and done a wonderful job cutting a tree down in a really tight area being careful to land the tree so not to damage my neighbors shed and he done a perfect job I definitely would recommend him fast quick and professional Awesome thanks Mike